De-Escalation for Traffic Safety Stops
*OTS Grant Coordinators - Reimbursement Instructions: Simply e-mail your OTS Program Coordinator and ask for approval to have people from your Agency attend this course.
Innovative and Realistic training for some of the most dangerous things you do.
It’s not your fault! You are doing the best you can - with the training you got!
You were taught you should do things like "Active Listening", letting people vent and you were told that Paraphrasing is a good thing to do – when those things are proven to NOT be the true keys to calming someone down!
Worse, you’ve seen people actually get MORE upset and you were using the EXACT techniques you were told you should use! You know how frustrating THAT can be!